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Office Policies


Our phone lines are open from 8:00 A.M. to 4:00 P.M. Monday through Friday. Our phone lines are closed between 12:00 P.M. and 1:00 P.M.. We will do our best to accommodate your busy schedule. We will always attempt to provide same day services for emergencies. If you are experiencing an emergency,  please call the office first to make an appointment. It is difficult for us to accommodate walk-ins. Out of respect for all of our patients, if you are going to be late for your appointment, please call us so that appropriate arrangements can be made. Please allow about 2 hours for new patient and yearly eye examinations. As your pupils will be dilated, your vision may be blurred and you may be light sensitive for three or four hours. Sunglasses will be provided.

Cancellation Policy

If you have made an appointment, but are unable to keep it, please contact us at least 24 hours in advance. If we are not notified, there will be a charge for missed appointments or appointments cancelled with less than 24 hours notice.

Billing and Insurance

We accept most health insurance plans and are Medicare-participating physicians accepting assignment on all covered medical and surgical procedures. Patients are responsible for their deductibles, co-pays, co-insurance and for non-covered services. We DO NOT participate with vision plans.

Medical Records

If you would like to request a copy of your medical records, please complete a Request for Medical Records release form found on our Forms page. There is a reasonable cost associated with copying medical records and the information is included on the records release form. We will provide you with the exact cost of copying your medical records upon your request or receipt of your release form. Alternatively, you may access your visit notes, free of charge, through our patient portal. Instructions for accessing the portal are here.

Please note that according to Virginia State law, we are only required to maintain patient medical records for six years from the last patient encounter with the following exceptions: 1) Records of a minor child, including immunizations, must be maintained until the child reaches the age of 18 or becomes emancipated, with a minimum time for record retention of six years from the last patient encounter regardless of the age of the child; 2) Records that have previously been transferred to another practitioner or health care provider or provided to the patient or his personal representative; or 3) Records that are required by contractual obligation or federal law to be maintained for a longer period of time.

Wheelchair Access

Virginia Eye Center, P.C. will provide reasonable accommodations. However, our technicians are not trained to transfer patients from wheelchairs to the exam chairs. We ask that you please bring a relative or aide to help assist with the transfer.

Privacy Policy

All our patient interactions are kept in the strictest of confidence, and we will not discuss or release your medical information to other individuals without your signed permission. A complete guide to our privacy policy is available in our office or by clicking here.

Virginia Eye Center